Hyperion Financial Managment (HFM) is Unable to Open an Application and HsvEventLog Shows Errors Mentioning DBName (Doc ID 1612873.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.3.000 and later
Information in this document applies to any platform.

Symptoms

Errors with these attributes can be seen in the HsvEventLog:

<File>CHitRegistry.cpp</File>
<Line>478</Line>
<Ver>11.1.2.3.000.4045</Ver>
<DStr>dbName</DStr>

 

TNS-12535: TNS:operation timed out

 

It seems as though the HFM server cannot reach the Oracle database even though the servers are adjacent on the same subnet of the customer network.

Changes

 Customer had turned on the Microsoft Windows Firewall on the server housing their Oracle database (RDBMS).

Cause

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