OBIEE Presentation Service is Not Starting Up (Doc ID 1614056.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.6.x.

Presentation Service does not start up.

All the WebLogic Server (WLS) components are up and running: Admin Server, Node Manager, Managed Server (bi_server1). Oracle Process Manager (OPMN) and all the OBIEE components are up; except the Presentation Service; which does not start up.

In the sawlog4.log file, you can find:

[2014-01-06T09:48:19.000-00:00] [OBIPS] [ERROR:1] [] [saw.security.odbcuserpopulationimpl.getbisystemconnection] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (porud878.uk.ssegroup.net) or the secondary Cluster Controller (havud878.uk.ssegroup.net) specified for the clustered DSN. (HY000)[[



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms