OBIEE 11g: Error: "There was an error processing your download. Please check with your administrator." When Exporting to Excel 2007+ (Doc ID 1614449.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.131017 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.131017 and later
Information in this document applies to any platform.

Symptoms

When exporting report results to Excel 2007+, the following error message is displayed:

"There was an error processing your download. Please check with your administrator."

Changes

The InputStreamLimitInKB parameter was already set to 0 for the Java Host config.xml file as described in the knowledge Doc Id 1568930.1 for a similar error message.

  

Note: Setting InputStreamLimitInKB governor value to zero (0), which is unlimited, should only be used for testing purposes only. Configuring the value too high will allocate or consume more resources than necessary for an individual request to the JavaHost, may cause the Javahost to become unstable or crash and should be configured in context of all JavaHost requests (charts, graphs, exports).  Set the value to something reasonable that works with your large data sets.  The default is 8192 (8MB), but you may need to increase it to 16384 (16MB), 32768 (32MB), etc. (1024 * X).

InputStreamLimitInKB is documented here: InputStreamLimitInKB

The following documenation bug has been logged: Bug 18131269 - DOC ENH: INPUTSTREAMLIMITINKB SHOULD NOT BE SET TO UNLIMITED / ZERO (0)

 

Cause

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