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HPCM: Search Task Gives Error 500.. (Doc ID 1615786.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Hyperion Profitability and Cost Management - Version 11.1.2.3.000 and later
Information in this document applies to any platform.

Symptoms

When customer uses the search taskflow they get the following error, which is the same error as in an old bug for CES:


[2014-01-09T15:23:01.148+11:00] [FoundationServices0] [TRACE] [EPMCES-51024]
[oracle.xxx.CES] [tid: 11] [userId: <anonymous>] [ecid:
0000KDpFJ11EcLY5TrO5yc1IiEJ1000A4z,0] [APP: SHAREDSERVICES#11.1.2.0]
[SRC_CLASS: com.hyperion.ces.utils.db.CESConnectionPool] [SRC_METHOD:
putConnection] Connection put back to pool...
[2014-01-09T15:23:01.148+11:00] [FoundationServices0] [ERROR] []
[oracle.xxx.CES] [tid: 11] [userId: <anonymous>] [ecid:
0000KDpFJ11EcLY5TrO5yc1IiEJ1000A4z,0] [APP: SHAREDSERVICES#11.1.2.0]
[SRC_CLASS: com.hyperion.ces.log.CESLog] [SRC_METHOD: getLogLevel] ERROR:-
Failed to get log level for Unable to fetch data from workflow instances
table due to error

The following error is also displayed on the HPCM GUI:
 Error 500..Internal Error



Changes

An upgrade was performed to version 11.1.2.3 of HPCM

Cause

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In this Document
Symptoms
 When customer uses the search taskflow they get the following error, which is the same error as in an old bug for CES:


[2014-01-09T15:23:01.148+11:00] [FoundationServices0] [TRACE] [EPMCES-51024]
[oracle.xxx.CES] [tid: 11] [userId: <anonymous>] [ecid:
0000KDpFJ11EcLY5TrO5yc1IiEJ1000A4z,0] [APP: SHAREDSERVICES#11.1.2.0]
[SRC_CLASS: com.hyperion.ces.utils.db.CESConnectionPool] [SRC_METHOD:
putConnection] Connection put back to pool...
[2014-01-09T15:23:01.148+11:00] [FoundationServices0] [ERROR] []
[oracle.xxx.CES] [tid: 11] [userId: <anonymous>] [ecid:
0000KDpFJ11EcLY5TrO5yc1IiEJ1000A4z,0] [APP: SHAREDSERVICES#11.1.2.0]
[SRC_CLASS: com.hyperion.ces.log.CESLog] [SRC_METHOD: getLogLevel] ERROR:-
Failed to get log level for Unable to fetch data from workflow instances
table due to error
 The following error is also displayed on the HPCM GUI:
 Error 500..Internal Error



Changes
Cause
Solution
References


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