Unable to Access MSAD Directory in Shared Services After Changing the MSAD Service Account (Doc ID 1618929.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
July 13,2015

Symptoms

After changing the account used to administer the MSAD user directory and updating the directory information in 'Configure User Directories' in Shared Services, the following error occurs in Shared Services when attempting to browse the MSAD directory:

EPMCSS-00706: Failed to get Users from user directory XXXXXXX. Error getting connection from pool. [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityConext error, data 533, v1db1]

Cause

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