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Unable To Start Hyperion Web Analysis Web Application from Windows Service Error: "Could not initialize the java virtual machine." (Doc ID 1638785.1)

Last updated on APRIL 23, 2021

Applies to:

Hyperion BI+ - Version 11.1.2.2.303 and later
Information in this document applies to any platform.

Symptoms

Product: Web Analysis 11.1.2.2

Issue: Unable to start the Web Analysis service from windows services after applying windows patches.

The message shown when attempting to start the service is as follows:

The description for Event ID 0 from source HyS9WebAnalysis cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.


In the event viewer, the following message is shown:

The following information was included with the event:

Could not initialize the Java Virtual Machine.

the message resource is present but the message is not found in the string/message table

Cause

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In this Document
Symptoms
Cause
Solution


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