Unable To Launch Informatica Admin Console (Administrator Console) (Doc ID 1664141.1)

Last updated on SEPTEMBER 20, 2015

Applies to:

Business Intelligence Applications Observer - Version 7.9.6 [1340] and later
Informatica OEM PowerCenter ETL Server - Version 7.9.6 [1340] and later
Information in this document applies to any platform.

Symptoms

All Informatica Services are up and running including pmserver, pmrepagent and tomcat java. Yet the Administrator Console does not come using the URL http://<hostname>:6007/administrator  or http://<hostname>:<httpport> 
node.log

2014-04-17 15:08:55,160 ERROR [Monitor Guaranteed Message File Thread] [LGS_10048] The following error occurred while logging to Log Service: [[LGS_10019] Failed to open the file stream [4_resend_0.dat] due to the following error [/u01/app/oracle/informatica/power_center/9.0.1/isp/logs/2014-04-09/<nodename>/4_resend_0.dat (Permission denied)].].\n
com.informatica.isp.logservice.exceptions.LogServiceCorruptedStreamException: [LGS_10019] Failed to open the file stream [4_resend_0.dat] due to the following error [/u01/app/oracle/informatica/power_center/9.0.1/isp/logs/2014-04-09/<nodename>/4_resend_0.dat (Permission denied)].

exceptions.log

2014-04-17 15:08:55,159 ERROR [Monitor Guaranteed Message File Thread] [LGS_10048] The following error occurred while logging to Log Service: [[LGS_10019] Failed to open the file stream [4_resend_0.dat] due to the following error [/u01/app/oracle/informatica/power_center/9.0.1/isp/logs/2014-04-09/node01_lcvunx15.prod.loudoun.local/4_resend_0.dat (Permission denied)].].\n
com.informatica.isp.logservice.exceptions.LogServiceCorruptedStreamException: [LGS_10019] Failed to open the file stream [4_resend_0.dat] due to the following error [/u01/app/oracle/informatica/power_center/9.0.1/isp/logs/2014-04-09/node01_lcvunx15.prod.loudoun.local/4_resend_0.dat (Permission denied)].
at com.informatica.isp.logservice.LogServiceOutputStream.getFileOutputStream(LogServiceOutputStream.java:358)
at com.informatica.isp.logservice.LogServiceOutputStream.open(LogServiceOutputStream.java:242)
at com.informatica.isp.logservice.LogServiceOutputStream.getInstance(LogServiceOutputStream.java:412)
at com.informatica.isp.logservice.LogServiceImpl.writeLog(LogServiceImpl.java:501)
at sun.reflect.GeneratedMethodAccessor103.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.informatica.pcsf.servicesframework.service.impl.ServiceRequestHandler.getMethodResult(ServiceRequestHandler.java:303)
at com.informatica.pcsf.servicesframework.service.impl.ServiceRequestHandler.onReceiveRequest(ServiceRequestHandler.java:187)
at com.informatica.pcsf.datatransport.impl.RequestHandlerImpl.receiveMSG(RequestHandlerImpl.java:30)
at org.beepcore.beep.core.ChannelImpl.run(ChannelImpl.java:377)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)

catalina.out, log indicated a port conflict issue.

 

Cause

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