Oracle Business Intelligence Enterprise Edition (OBIEE) Error Correction Support (Doc ID 1664916.1)

Last updated on FEBRUARY 22, 2024

Applies to:

Business Intelligence Suite Enterprise Edition - Version 10.1.3.4.1 [1900] to 12.2.1.4.0 [Release 10g to 12g]
Information in this document applies to any platform.

Purpose

This document provides guidance to support policies that define how Oracle delivers error correction (product defect bug fixes|patches) that affect Oracle Business Intelligence (OBIEE). These rules and guidelines allow you plan and coordinate your installation, patching, and migration to ensure you are able to receive all necessary patches, bug fixes and continue to receive full assistance from both Support and Development.

Scope

For Oracle Analytics Server (OAS), see: Oracle Analytics Server Error Correction Support Policy and Dates (Doc ID 2775561.1)

The Lifetime Support Policy (LSP) defines the type of support delivered during each support phase (Premier, Extended, Sustaining) of a product’s lifecycle.
The final patch set release in a major release series is known as the terminal patch set. The Lifetime Support Policy (LSP) provides Premier and Extended Support dates on the terminal release only.
The Error Correction Support Policy (ECS) document, linked and maintained in Doc Id 209768.1, further details how bug fixes are delivered during these LSP phases and establish policies for generating new fixes based on the defined grace periods. As a common rule, Oracle provides patches for products in Premier and Extended Support as long as those products are still covered under the error correction grace period.

Grace Period: 1 year
Oracle will create new interim patches against the currently available release, and for the previous patch set for the duration of the grace period.
For example: Patch set N is released and the end of error correction for patch set N-1 is set for a year from the release date of N.
These documents should be used together to determine a specific situation and plan your maintenance timeline accordingly.