Smart View Slow to Respond, Cursor Response Lags in Smart View After Drilling in on Members, Menus Disappear, Excel Appears to Hang

Smart View Slow to Respond, Cursor Response Lags in Smart View After Drilling in on Members, Menus Disappear, Excel Appears to Hang (Doc ID 1668318.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Hyperion Planning - Version 11.1.2.3.000 and later
Hyperion Essbase - Version 11.1.2.2.105 and later
Generic Windows

Symptoms

Using Excel 2013, Smart View is slow to respond to requests:

The cursor response lags when moving to a different cell.
Doing a right-click to move the cell in Smart View after drilling-down a few times.
Unable to do a multiple select.
Menus disappear.

This behavior is observed whether using the Essbase Adhoc or the Planning Adhoc.

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms

Applies to:

Symptoms

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started