Smart View Slow to Respond, Cursor Response Lags in Smart View After Drilling in on Members, Menus Disappear, Excel Appears to Hang

(Doc ID 1668318.1)

Last updated on MARCH 30, 2018

Applies to:

Hyperion Planning - Version 11.1.2.3.000 and later
Hyperion Essbase - Version 11.1.2.2.105 and later
Generic Windows

Using Excel 2013, Smart View is slow to respond to requests:

The cursor response lags when moving to a different cell.
Doing a right-click to move the cell in Smart View after drilling-down a few times.
Unable to do a multiple select.
Menus disappear.

This behavior is observed whether using the Essbase Adhoc or the Planning Adhoc.

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