Security Backup Sync Crashes Essbase (Doc ID 1670285.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 11.1.2.2.103 and later
Information in this document applies to any platform.

Symptoms

This issue is similar to "Bug 14399607 - essbase sporadically crashes and generates an xcp when filters are updated" except that the customer is using Essbase 11.1.2.2.103.

After customer is adding his security to essbase when an automatic incremental backup takes place or if the customer runs the security backup command.
MAXL> alter system sync security_backup;

Essbase crashes with an xcp file

MAXL> alter system sync security_backup;

  ERROR - 1042013 - Network error [10054]: Failed to receive data.
  ERROR - 1042012 - Network error [10054]: Failed to send data.


this is closing all the applications and then it is stopping Essbase also:

[Mon Nov 04 16:25:40 2013]Local/ESSBASE0///11592/Info(1056797)
Incremental security backup started by SYSTEM. The file created is
[D:\GMIS_ESSBASE\epm_gmis\EssbaseServer\gmis\bin\ESSBASETS_1383578740.BAK]

[Mon Nov 04 16:25:41 2013]Local/ESSBASE0///11592/Info(1008106)
Exception error log
[D:\GMIS_ESSBASE\epm_gmis\diagnostics\logs\essbase\essbase\log00006.xcp] is
being created...

[Mon Nov 04 16:25:41 2013]Local/ESSBASE0///11592/Info(1008107)
Exception error log completed
D:\GMIS_ESSBASE\epm_gmis\diagnostics\logs\essbase\essbase\log00006.xcp please
contact technical support and provide them with this file

[Mon Nov 04 16:25:51 2013]Local/ESSBASE0///11592/Info(1054018)
RECEIVED ABNORMAL SHUTDOWN COMMAND - ESSBASE TERMINATING

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms