Hyperion Financial Management Error "JBO-29000: Unexpected exception caught" (Doc ID 1670358.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.2.305 to 11.1.2.2.306 [Release 11.1]
Microsoft Windows (32-bit)
10.12.15

Symptoms

After applying Hyperion Financial Management (HFM) Patch Set Update 11.1.2.2.305 or 11.1.2.2.306 on a 32-bit system, the following error message is displayed when opening HFM application in browser:

An error has occurred in the application.
Details:
The following exception has occurred in DataControlFactoryImpl.createSession(): oracle.jbo.JboException with message:
JBO-29000: Unexpected exception caught: oracle.adf.model.adapter.AdapterException, msg=DCA-29000: Unexpected exception caught:
oracle.epm.fm.common.exception.HFMException, msg={8902DDE2-31BD-401F-A8CA-05FF952A94FB}1-2147216704013.02.2014 13:51:33BAEV-32CHITRegistryWrapper.cpp124311.1.2.2.306.4365-2147216704013.02.2014 13:51:33BAEV-32CHsxClient.cpp340711.1.2.2.306.4365

In HSVEventLog.log the following error message appears:

System Message Summary
An unknown error has occurred in the HsxAuthentication object.
System Message Details
Error Reference Number: {94788702-ECEC-4DCA-A5AF-CF98E5C3FBB1} Num:-2147216704; User: HFM01$ Type: 0; DTime: 4/1/2014 7:49:12 AM; Svr: HFM01;
Application:  
File Error List
File: Version: Line: 0 Error: (-2147216704)(0x800412C0)(An unknown error has occurred in the HsxAuthentication object.)

Cause

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