Exalytics : BI Presentation Server Crashes Every Minute With Core Dump

(Doc ID 1672235.1)

Last updated on MARCH 16, 2017

Applies to:

Business Intelligence Server Administrator - Version 11.1.1.7.1 and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.7.1 and later
Oracle Exalytics Software - Version 1.0.0.3.0 to 1.0.0.4.0 [Release 1.0]
Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.1 and later
Information in this document applies to any platform.

Symptoms

You are able to loging to analytics successfully. However, after few minutes presentation server starts crashing and user gets the below error message on the analytics page:

'Error 500--Internal Server Error'

It only happens if more than one user is logged in.Even after restarting the complete system, the same issue happens and the core dumps are getting generated in the instances/instance1 directory.

Error in console~coreapplication_obips1~1.log

14/05/05 12:27:19 Start process
 --------
terminate called after throwing an instance of '_SAWSTL::out_of_range'
what():  vector

Error in gdb output:

#6 0x00007ff74a163f60 in _SAWSTL::__stl_throw_out_of_range (__msg=<value optimized out>) at ./support/STLport/stlport/stl/_alloc.h:367
No locals.
#7 0x00007ff74c25d9b7 in saw::XslFoPostProcessor::processRow (this=0x47a17d40, rElement=<value optimized out>, vColumns=...) at ./support/STLport/stlport/stl/_vector.h:173 iter = {<_SAWSTL::forward_iterator<saw::XmlElement, size_t>> = {<_SAWSTL::iterator<_SAWSTL::forward_iterator_tag, saw::XmlElement, size_t, saw::XmlElement*, saw::XmlElement&>> = {<No data fields>}, <No data fields>}, m_pNode = 0x7ff7284e15e0} pPreviousColumn = 0x7ff7285fb540
i = 5

 

Cause

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