OBIEE Configured with SSL Upgrade Issue

(Doc ID 1672848.1)

Last updated on JULY 31, 2014

Applies to:

Business Intelligence Server Enterprise Edition - Version and later
Information in this document applies to any platform.


OBIEE configured with Secured Socket Layer (SSL).

When attempting to upgrade and restart services the following error occurs:

Certificate chain received from was not trusted causing SSL handshake failure

The issue can be reproduced at will with the following steps:
1. Stop all services
2. Backup entire oracle directory
3. Run D:\Media\\bi_windows_x86_111170_64_disk1_1of2\bishiphome\Disk1\setup.exe and choose software only install.
4. Run patch set assistant to upgrade the (2) oracle schemas. D:\Oracle\Middleware\Oracle_BI1\bin\psa.bat. Select OBI component only.
5. Run Configuration Assistant to upgrade BI Domain. D:\Oracle\Middleware\Oracle_BI1\bin\config.bat. Choose update BI Domain. Failed at 'Starting Managed Server: bi_server1' step.

***The managed server starts, but only in ADMIN mode, not running mode


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