OBIEE 11.1.1.7.0 Configured with SSL Upgrade Issue

(Doc ID 1672848.1)

Last updated on JULY 31, 2014

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.6.8 and later
Information in this document applies to any platform.

Symptoms

OBIEE 11.1.1.7.x configured with Secured Socket Layer (SSL).

When attempting to upgrade and restart services the following error occurs:

Certificate chain received from was not trusted causing SSL handshake failure


RECREATE STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Stop all services
2. Backup entire oracle directory
3. Run D:\Media\11.1.1.7\bi_windows_x86_111170_64_disk1_1of2\bishiphome\Disk1\setup.exe and choose software only install.
4. Run patch set assistant to upgrade the (2) oracle schemas. D:\Oracle\Middleware\Oracle_BI1\bin\psa.bat. Select OBI component only.
5. Run Configuration Assistant to upgrade BI Domain. D:\Oracle\Middleware\Oracle_BI1\bin\config.bat. Choose update BI Domain. Failed at 'Starting Managed Server: bi_server1' step.

***The managed server starts, but only in ADMIN mode, not running mode

Cause

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