BIEE 11g: Error: "PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor...[nQSError: 43126] Authentication failed: invalid user/password." error when attempting to login

(Doc ID 1676523.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

When a user attempts to login to OBIEE , they get invalid username/password error message. When reviewing the managed server log and nqserver log the following error is seen :

[ERROR[PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment.

Note that the error message appears even before the login is tested - it appears during the startup of the managed server and obi server

Changes

The login used to work fine when the environment had only one managed server (single node). Customer did a scaleout and ever since started seeing the above error message when the bi_server2 and obi server in second node was started

Cause

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