OBIEE/OBIA Application Hanging Or Freezed

(Doc ID 1679491.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Business Intelligence Applications Consumer - Version 11.1.1.7.1 to 11.1.1.7.1 [Release 11g]
Information in this document applies to any platform.
Feb 2016

Symptoms

OBIEE users are not able to login, 

When this happens,

1.  you run os command such as 

[root@dxbhobiapps ~]# su - apobiprod

You receive the following error

su: cannot set user id: Resource temporarily unavailable

2. if you run the following command


[apobiprod@dxbhobiapps ~]$ opmnctl status

you receive the following message.


#
# There is insufficient memory for the Java Runtime Environment to continue.
# Cannot create GC thread. Out of system resources.
# An error report file with more information is saved as:
# /home/apobiprod/hs_err_pid32575.log
[apobiprod@dxbhobiapps ~]$

3. if you check free memory on the server, you find there are enough free memory

[apobiprod@dxbhobiapps ~]$ free -m
            total       used       free     shared    buffers     cached
Mem:         47336      47084        252          0        132      38604
-/+ buffers/cache:       8347      38989
Swap:        48575        674      47900


4. In bi_server1.log, you see the following error repeating:

<Warning> <oracle.j2ee.ws.common.jaxws.JAXWSMessages> <BEA-000000> <Exception while executing the business logic: unable to create new native thread>

5. If you run other applications on the same server such as ODI, you see similar error shown above in one of its logs.

Changes

 None

Cause

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