OBIEE 11g - Internet Explorer 11 Returns an 'Unsupported Browser Error' When Launching Enterprise Manager Using Basic URL

(Doc ID 1902808.1)

Last updated on MAY 14, 2018

Applies to:

Business Intelligence Suite Enterprise Edition - Version to [Release 11g]
Enterprise Manager for Fusion Middleware - Version and later
Business Intelligence Server Enterprise Edition - Version to [Release 11g]
Information in this document applies to any platform.


After installing patch OBIEE, Internet Explorer 11 returns an 'unsupported browser error" when launching Enterprise Manager using basic url.

Steps to reproduce:

  1. Use Internet Explorer 11.
  2. Go to the Enterprise Manager URL:
  3. You will receive a message stating
     Message from webpage
    <!> You are using an unsupported browser. The supported browsers
    are Internet Explorer 7 and higher, Firefox and higher, Safari 3.1.2 and higher, and Google Chrome 1.0 or higher.
  4. If you click on [OK] you see the Spinning "O" with the message "Loading..." but it never completes.
  5. If you then re-enter the URL, you will get the login page, but the "Login" button does nothing.
  6. Please note that other products ( i.e. BIP, Analytic and Weblogic) are all working fine under IE 11 except for the EM Console.


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