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OBIEE 11g: Error: "Unable to create a system user connection to BI Server while running user population queries" BI Server Component does not Start (Doc ID 1903038.1)

Last updated on MAY 01, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version and later
Business Intelligence Suite Enterprise Edition - Version and later
Information in this document applies to any platform.


You have installed OBIEE  When you start it up, the BI Server component does not start.  You can see this, with the following command:

> opmnctl status

Processes in Instance: instance1
ias-component | process-type | pid | status
coreapplication_obiccs1 | OracleBIClusterCo~ | 129106~ | Alive
coreapplication_obisch1 | OracleBIScheduler~ | 9044004 | Alive
coreapplication_obijh1 | OracleBIJavaHostC~ | 8126584 | Alive
coreapplication_obips1 | OracleBIPresentat~ | 124518~ | Alive
coreapplication_obis1 | OracleBIServerCom~ | N/A | Down

You see the following error in sawlog.log:

[2014-05-03T22:35:20.000-04:00] [OBIPS] [ERROR:31] [] [] [ecid: 000003TQQHZAxGoLOUH7id01400u000000,0:2] [tid: 12081] Unable to create a system user connection to BI Server while running user population queries
Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (axrsgpar1815) or the secondary Cluster Controller (axrsgpar1816) specified for the clustered DSN. (HY000)[[



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