Unable to Login to Essbase If User ID Exists in Multiple User Directories, Error: "Login Fails Due To Invalid Login Credentials"

(Doc ID 1905358.1)

Last updated on APRIL 18, 2018

Applies to:

Hyperion Essbase - Version 11.1.2.2.100 and later
Information in this document applies to any platform.

Symptoms

If identical User ID's exist in multiple user directories defined, when the user logs in, they get an error:

Login fails due to invalid login credentials

If only one provider is defined, they are able to login using MaxL. When both user directories are active in the search order, the login fails.

Changes

Added a second user directory in Shared Services.

Cause

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