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Unable to Login to Essbase if User ID Exists in Multiple User Directories, Error: "Login Fails Due To Invalid Login Credentials" (Doc ID 1905358.1)

Last updated on OCTOBER 11, 2019

Applies to:

Hyperion Essbase - Version and later
Information in this document applies to any platform.


If identical User ID's exist in multiple user directories, the user receives the following error message while logging to Essbase:

Login fails due to invalid login credentials

If only one provider is defined, they are able to login using MaxL.  When both user directories are active in the search order, the login fails.  


 Added a second user directory in Shared Services.


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