FDM Test Connection Error " Shared Services Connection Failed" (Doc ID 1909519.1)

Last updated on JUNE 05, 2017

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.2.1.000 to 11.1.2.3.500 [Release 11.1]
Information in this document applies to any platform.

Symptoms

 When clicking on the 'Test Connection' from the Authentication Provider of the Load Balance Configuration, the following error occurs "Shared Services Connection Failed".

 

  When reviewing the FDMSecurity.log you will see the following;

07-09 22:47:30 DEBUG Authentication Authentication Authentication [ENTER].
07-09 22:47:30 DEBUG Authentication Authentication HubHost: localhost
07-09 22:47:30 DEBUG Authentication Authentication HubPort: 28080
07-09 22:47:30 DEBUG Authentication Authentication Enable Nested Groups = true
07-09 22:47:39 DEBUG Authentication AuthenticationThrowable e: java.lang.UnsatisfiedLinkError: java.io.WinNTFileSystem.createFileExclusively(Ljava/lang/String;Z)Z
07-09 22:47:39 DEBUG Authentication Authentication class initialize [EXIT].

 When reviewing the ComJniBridgeWrapper.log you will see the following;

Authentication Exception: Information 0 
7/9/2014 10:47:39 PM: 
COMException Unknown Error 

at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Hyperion.Fdm.Api.Common.Security.Authentication.AuthenticateUser(String domain, String& userName, String password, String& ssoToken)

Changes

Any of the following have been identified as factors/changes related this issue:

Cause

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