FDM Test Connection Error " Shared Services Connection Failed" (Doc ID 1909519.1)

Last updated on SEPTEMBER 21, 2022

Applies to:

Symptoms

 When clicking on the 'Test Connection' from the Authentication Provider of the Load Balance Configuration, the following error occurs "Shared Services Connection Failed".

  When reviewing the FDMSecurity.log you will see the following;

07-09 22:47:30 DEBUG Authentication Authentication Authentication [ENTER].
07-09 22:47:30 DEBUG Authentication Authentication HubHost: localhost
07-09 22:47:30 DEBUG Authentication Authentication HubPort: 28080
07-09 22:47:30 DEBUG Authentication Authentication Enable Nested Groups = true
07-09 22:47:39 DEBUG Authentication AuthenticationThrowable e: java.lang.UnsatisfiedLinkError: java.io.WinNTFileSystem.createFileExclusively(Ljava/lang/String;Z)Z
07-09 22:47:39 DEBUG Authentication Authentication class initialize [EXIT].

 When reviewing the ComJniBridgeWrapper.log you will see the following;

Authentication Exception: Information 0 
7/9/2014 10:47:39 PM: 
COMException Unknown Error 

at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Hyperion.Fdm.Api.Common.Security.Authentication.AuthenticateUser(String domain, String& userName, String password, String& ssoToken)

Changes

Any of the following have been identified as factors/changes related this issue:

• Environment upgraded from 11.1.2.2 to 11.1.2.3
• Installation of an EPM component that installs its own Java Runtime under Oracle\Middleware\EPMSystem11R1\common\JRE.  For Example, many EPM client components include JRE installation as part of the installation process.

Cause

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