Hyperion Strategic Finance (HSF) Service is Not Starting and Consolidations are not Completing. Faulting module path: C:\Windows\system32\MSVCR100.dll (Doc ID 1914238.1)

Last updated on APRIL 28, 2016

Applies to:

Hyperion Strategic Finance - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Hyperion Strategic Finance (HSF Service fails to start. When starting service manually Error 1053 is shown in Windows Event Viewer, informing that MSVCR80.dll crashed.

Consolidations are failing.

Error in the application.evt log on the HSF Windows Server, in the event viewer:

Faulting application name: HSFServer.exe, version: 11.1.2.2, time stamp: 0x5317cc24
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x3bbc
Faulting application start time: 0x01d19cf46be8355c
Faulting application path: C:\Oracle\Middleware\EPMSystem11R1\products\hsf\bin-64\HSFServer.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll

Changes

New installation.

Running Consolidations.

Starting up HSF Services.

Cause

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