Hyperion Planning Error "Cannot connect to the provider" When Selecting 'Open in Smart View' (Doc ID 1916531.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 11.1.2.3.000 and later
Information in this document applies to any platform.
1.15.16

Symptoms

When attempting to open a Hyperion Planning form in Smart View using 'Open in SmartView', the following error messages occur:

Cannot connect to the provider. Make sure it is running in the specified host/port. Error (12157).

followed by:

Web launch operation has been cancelled.

The same form can be successfully opened from within SmartView.

Cause

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