Exalytics and OBI 11g: BI Publisher Plug In For MS Word Fails With Error: "Not loaded. A runtime error occurred during loading of the COM Add-in" (Doc ID 1921399.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Exalytics Software - Version 1.0.0.3.0 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.1 and later
Information in this document applies to any platform.

Symptoms

Encountering error using Oracle Business Intelligence (OBI) version 11.1.1.7.140527 on an Exalytics machine with a Windows client PC and Oracle BI Publisher Template Builder for Word (32 bit).

When trying to start word on Windows PC, it is not possible to check (enable) the Oracle BI Publisher Template Builder for Word and the COM Add-Ins shows an error:


Add-Ins available:

BI Publisher Template Builder for Word

Location: C:\Program Files\Oracle USA\TBAddInSetup\TBAddIn.vsto|vstolocal
Load Behavior: Not loaded. A runtime error occurred during loading of the COM Add-in.

The OBI Office client tools were de-installed and then reinstalled after patch installation, as described in <Note 1552575.1>, but this did not correct the error.

The problem also occurs on standalone OBIEE environments which are not on an Exalytics server.

Cause

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