OBIEE 11g: Unable to Log into OBIEE Using Custom Authenticator with Non-Standard GUID Format (Doc ID 1924601.1)

Last updated on JANUARY 27, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

ERROR
-----------------------
An error occurred during authentication. Try again later or contact your system administrator.

[2014-06-27T15:02:13.000-04:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: fae903f321604174:20e67dcc:146687dfc28:-8000-00000000001a7aaa] [tid: 919a] SecurityService::populateBIUserFromUserProfileUser johndoe@abc.com has invalid guid johndoe@abc.com

2014-06-27T10:34:29.000-04:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: fae903f321604174:20e67dcc:146687dfc28:-8000-00000000001a17ce] [tid: 919a] FailedAuthentication : The security token cannot be authenticated

[2014-06-02T10:56:00.000-04:00] [OBIPS] [ERROR:31] [] [saw.subsystem.catalog.initialize.upgrade] [ecid: ] [tid: ] Failed while trying to update Account GUIDs
Error occurred while collecting map of new GUIDs from back end
Error retrieving user/group data from Oracle BI Server's User Population API.
Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 43113] Message returned from OBIS.
An error message was received from the BI Security Service: SecurityService::populateBIUserFromUserProfileUser crssadmindev@cswg.com has invalid guid jimsmith@abc.com (HY000)

Cause

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