Financial Reporting (FR) Batch Scheduler Throws Java Errors When Trying To Email A Large Number Of PDFs (Doc ID 1933707.1)

Last updated on AUGUST 11, 2021

Applies to:

Symptoms

You're setting up an FR batch whose PDF output is to be distributed to a large number of users via email.  But sometime after the batch has kicked off, it stops without any errors.  No attachments are sent to the recipients.

In the FRLogging.log log file, you see many "java.lang.NullPointerException" like this:

   [SRC_CLASS: com.hyperion.reporting.graphics.GridObject] [SRC_METHOD: getResultDataValue] [[
   java.lang.NullPointerException
   at com.hyperion.reporting.graphics.GridObject.getResultDataValue(Unknown Source)
   at com.hyperion.reporting.graphics.GridObject.getResultDataValue(Unknown Source)
   at com.hyperion.reporting.printengine.PrintEngine.getSpannedColumns(Unknown Source)
   at com.hyperion.reporting.printengine.PrintEngine.findWrapRequiredRows(Unknown Source)
   at com.hyperion.reporting.printengine.PrintEngine.determinePageCount(Unknown Source)
   at com.hyperion.reporting.printengine.PrintEngine.printReport(Unknown Source)
   at com.hyperion.reporting.printserver.PrintEngineInstanceThread.processInstance(Unknown Source)
   at com.hyperion.reporting.printserver.PrintEngineInstanceThread.generateInstanceOutput(Unknown Source)
   at com.hyperion.reporting.printserver.PrintEngineInstanceThread.run(Unknown Source)

and :

   Error in sending e-mail: 552 5.3.4 Error: message file too big

Cause

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