OBIEE 11g - User Cannot Login To OBI After Clone to New Environment (Doc ID 1936479.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.140415 and later
Information in this document applies to any platform.

Symptoms

1. User is unable to login to Analytics after creating a new environment using the Movement Scripts (CopyConfig/PasteConfig). 

2. Receiving the "Unable to Sign in. An error occured during Authentication" message when trying to connect and authenticate as an LDAP user from Microsoft Active Directory.

Revert back to DefaultAuthenticator as security provider and tried out login as  weblogic user and failed to login as well.

 The error found in the nqserver.log

[2014-xx-xxT09:05:31.000+11:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: 00iOsRBaC^6Fw00Fzzw0w00000mw00001G,0] [tid: bfc] Could not connect to the authentication web service (taking OBIS offline) xxxxxxx: [nQSError: 46164] HTTP Server returned 404 (Not Found) for URL .
[2014-xx-xxT09:05:34.000+11:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 0000KZlmMrn3BDH5Ivp2if1KDRIJ000002,1:18311:3:1:6] [tid: 3d8]  [nQSError: 46164] HTTP Server returned 404 (Not Found) for URL .
[2014-xx-xxT09:05:34.000+11:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 0000KZlmMrn3BDH5Ivp2if1KDRIJ000002,1:18311:3:1:6] [tid: 3d8]  [nQSError: 43126] Authentication failed: invalid user/password.

 

3. Installed the BI Diagnostics Helper

The 'OWSM Tests' and 'BI System User Tests' all passed successfully.

The 'User Credential Authentication Tests' returned an RED flag for 'Testing BI Web Service authentication' with the following message:

Credentials successfully passed container authentication, but BI Web Service login failed : Failed to access the WSDL at: http://<hostname>:9704/bisecurity/service?WSDL. It failed with: Response: '404: Not Found' for url: 'http://<hostname>:9704/bisecurity/service?WSDL'. (javax.xml.ws.WebServiceException)

Cause

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