Hyperion Financial Management (HFM) Error "Failed to unlock the Journal ID from the cluster controller" when Loading Journals (Doc ID 1936492.1)

Last updated on MARCH 08, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

In Hyperion Financial Managment (HFM) application loading Journals stops when journal data is loaded using Journal Tasks > Process Journals or HFM Object API. In HsvEventLog.log the following error is recorded:

Failed to unlock the Journal ID from the cluster controller!
System Message Summary
Journal ID: XXXXX
...
File Error List
File: CHsvJournals.cpp Version: 11.1.2.1.601.4019 Line: 3342 Error: (0)(0x0)(No error)

Cause

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