Hyperion Financial Management (HFM) Error "Failed to unlock the Journal ID from the cluster controller" when Loading Journals

(Doc ID 1936492.1)

Last updated on JUNE 25, 2018

Applies to:

Hyperion Financial Management - Version and later
Information in this document applies to any platform.


In Hyperion Financial Managment (HFM) application loading Journals stops when journal data is loaded using Journal Tasks > Process Journals or HFM Object API. In HsvEventLog.log the following error is recorded:

Failed to unlock the Journal ID from the cluster controller!
System Message Summary
Journal ID: XXXXX
File Error List
File: CHsvJournals.cpp Version: Line: 3342 Error: (0)(0x0)(No error)


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