OBIEE 11g - Maps are not Exported to PDF, XLS, PPT and MHT Formats in SSL Enabled Cluster Environment (Doc ID 1941103.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

On OBIEE 11.1.1.7.x, with a 2-node cluster with SSL enabled

Login to OBIEE via HTTP and see that the maps are displayed within the report in Answers / Dashboards ... export the report to PDF, XLS, PPT or MHT format and see that the output includes the map image.

Login to OBIEE via HTTPS and see that the maps are displayed within the report in Answers / Dashboards ... export the report to PDF, XLS, PPT or MHT format and see that the output *does not* include the map image; rather see the image of a yellow triangle with an exclamation mark.  This issue is intermittent and may be encountered when accessing OBIEE via the "front-end" URL (for example, https://obiee.acme.com/analytics) or via the "direct" URLs (for example, https://node1.acme.com:9804/analytics or https://node2.acme.com:9804/analytics).

Cause

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