When Running A Financial Reporting (FR) Report From Smart View, An Error Is Displayed: "The product does not support compatibility view. Contact your system administrator to help configure your settings."

(Doc ID 1942212.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


You're attempting to import an FR report into Excel from Smart View but the following message is displayed:

The user can then click to clear the message, and the report preview displays as expected.


Latest available Hyperion Financial Management (HFM) patches have recently been installed.


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