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When Running A Financial Reporting (FR) Report From Smart View, An Error Is Displayed: "The product does not support compatibility view. Contact your system administrator to help configure your settings." (Doc ID 1942212.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Hyperion BI+ - Version 11.1.2.2.500 and later
Information in this document applies to any platform.

Symptoms

You're attempting to import an FR report into Excel from Smart View but the following message is displayed:

"The product does not support compatibility view. Contact your system administrator to help configure your settings"

The user can then click to clear the message, and the report preview displays as expected.

Changes

Latest available Hyperion Financial Management (HFM) patches have recently been installed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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