OBIEE 11g - Dashboard With Image In Header Errors on Print To PDF or Export To Excel with "Error Codes: UH6MBRBC" or "Error Codes: AGEGTYVF"

Last updated on JULY 17, 2017

Applies to:

Symptoms

In OBIEE 11.1.1.7.140527

When inserting an image in the header of a dashboard the dashboard cannot be exported.

To reproduce the issue:

• - Edit the dashboard
• - Add a column to the dashboard to simulate content
• - Edit the header under “Tools” > “Print Options…” > mark “Include Header” and edit it. Insert an image like “@{fmap:meters/alert/lg/01_green_alert.gif}”
• - Save the dashboard.
• - Print to PDF or Export to Excel ( using the Print and export functions on Options menu at the top right hand side of the dashboard)

This results in an error but Print to HTML works fine.

• Following error is displayed with Print to PDF:

Sax parser returned an exception. Message: Expected whitespace, Entity publicId: , Entity systemId: , Line number: 13, Column number: 263
  Error Details
Error Codes: UH6MBRBC
Location: saw.subsystem.portal, saw.httpserver.processrequest, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads

• Following error is displayed with Export to Excel:

A fatal error occurred while processing the request. The server responded with: org.xml.sax.SAXParseException: : XML-20126: (Fatal Error) '  Error Details
Error Codes: AGEGTYVF
Location: saw.rpc.mis.read, saw.subsystems.portal.generatedashboardexcel, saw.httpserver.processrequest, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads

• Print to HTML works

Cause