After Applying the 500 or 506 Patch, Some Actions Either Hang or Throw Parse Errors in Workspace
(Doc ID 1981253.1)
Last updated on JUNE 14, 2021
Applies to:Hyperion BI+ - Version 126.96.36.199.500 and later
Information in this document applies to any platform.
Applied patch 506 to the 188.8.131.52.500 environment. Web application server is WebSphere.
After the patch was applied, the raframework.ear file was updated in WebSphere Administration console.
Then services were restarted and the following error was noted in the following pages.
Navigate-->Administer-->Workspace Settings-->Server Settings
Navigate-->Administer-->Workspace Settings-->Manage Preferences
Status: 200 - OK
Parse: -1072896680 - XML document must have a top level element.
For some users, the above error was not thrown but the page would just hang.
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