After Applying the 500 or 506 Patch for Interactive Reporting Some Actions are Hanging or Throw Parse Errors in Workspace

(Doc ID 1981256.1)

Last updated on JULY 18, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.3.500 and later
Information in this document applies to any platform.

Symptoms

Applied patch 506 to the 11.1.2.3.500 environment. Web application server is WebSphere.

After the patch was applied, the raframework.ear file was updated in WebSphere Administration console.

Then services were restarted and the following error was noted in the following pages.

Help-->About EPM
Navigate-->Administer-->Workspace Settings-->Server Settings
Navigate-->Administer-->Workspace Settings-->Manage Preferences
File-->New-->Document

URI: https://<server>:<port>/workspace/modules/com/oracle/workspace/abtdialog/Adf.jsp

Status: 200 - OK

Parse: -1072896680 - XML document must have a top level element.
(0,0)

For some users, the above error was not thrown but the page would just hang.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms