Essbase Error "Single Sign On function call [css_init] failed with error [CSS Error: CSS method invocation error: getInstance: Failed to get CSSSystem instance" (Doc ID 1984848.1)

Last updated on MAY 25, 2016

Applies to:

Hyperion Essbase - Version 11.1.2.3.501 and later
Information in this document applies to any platform.

Symptoms

Essbase does not start. On the Foundation server all process are running, but users cannot connect to Workspace and receive error:

Error 404--Not Found.

In essbase.log the following errors are logged:

Local/ESSBASE0///11948/Error(1051223)
Single Sign On function call [css_init] failed with error [CSS Error: CSS method invocation error: getInstance: Failed to get CSSSystem instance, please check SharedServices_Security_Client.log for more information]
Local/ESSBASE0///11948/Info(1051198)
Single Sign-On Initialization Failed !

In hys9foundationservices_sysout.log this error is logged:

weblogic.application.ModuleException: [HTTP:101216]Servlet: "prefs" failed to preload on startup in Web application: "workspace".
EPMCSS-00008: Failed to initialize EPM Shared Services Security instance. Invalid Security configuration file. null. Verify EPM Shared Services Security configuration.

Cause

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