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EPMA Dimension Server Not Starting After Upgrade. Dimension Server Log Shows, "SVR_ERR_CONFIG_UNSUPPORTED_DB_PROVIDER:Database Type '' is not Supported." (Doc ID 1986296.1)

Last updated on JANUARY 06, 2020

Applies to:

Hyperion Financial Management - Version 11.1.2.3.000 and later
Hyperion Planning - Version 11.1.2.4.000 to 11.1.2.4.000 [Release 11.1]
Information in this document applies to any platform.

Symptoms

After applying maintenance release from 11.1.2.1 to 11.1.2.3, you are unable to to start the EPMA service.

The following errors are found in the Dimension Server Log:

[2015-02-12T12:24:21.419-05:00] [EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.DimensionServer.Utility.ChannelUtility] [tid: EPMA Server Startup] [ecid: disabled,0] Listening using IPv4[2015-02-12T12:24:21.809-05:00] [EPMADIM] [INTERNAL_ERROR:32] [EPMADIM-1] [EPMADIM.Hyperion.CommonServices.Exceptions.BaseException] [tid: EPMA DimensionServer Startup] [ecid: disabled,0] SVR_ERR_CONFIG_UNSUPPORTED_DB_PROVIDER:Database Type '' is not supported. at Hyperion.DimensionServer.Configuration.Configuration.GetSqlConnectionString(String sqlVendor, String sqlDatabasePort, String sqlDatabaseName, String sqlServerName, String sqlLogon, String sqlPassword, String jdbcUrl, Boolean useSIDForOracle)
  at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
  at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(Boolean restorePastInstanceSessions, Boolean enableCaching)[2015-02-12T12:24:21.824-05:00] [EPMADIM] [INTERNAL_ERROR:32] [EPMADIM-1] [EPMADIM.Hyperion.CommonServices.Exceptions.BaseException] [tid: EPMA DimensionServer Startup] [ecid: disabled,0] SVR_ERR_CONFIG_UNSUPPORTED_DB_PROVIDER:Database Type '' is not supported.

Cause

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In this Document
Symptoms
Cause
Solution


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