MSAD users are unable to login to DRM Web because of an error: "DRM-32174: The connection timed out while waiting for the server to respond" (Doc ID 1995624.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Data Relationship Management - Version 11.1.2.3.301 and later
Information in this document applies to any platform.

Symptoms

MSAD users are unable to log to DRM with the following error message displayed:


======================================================================
2015-03-23 09:53:32,572 [15] WARN Oracle.Drm.Client - Exception processing request
Oracle.Drm.Exceptions.ResourcedException`1[Oracle.Drm.Messages.MsgsClientLibrary]: DRM-32174: The connection timed out while waiting for the server to respond. ---> System.TimeoutException: The operation did not complete within the allotted timeout of 00:00:30. The time allotted to this operation may have been a portion of a longer timeout.

Server stack trace:
at System.ServiceModel.Channels.InterruptibleWaitObject.Wait(TimeSpan timeout, Boolean throwTimeoutException)
at System.ServiceModel.Channels.ReliableDuplexSessionChannel.OnClose(TimeSpan timeout)
at System.ServiceModel.Channels.ClientReliableDuplexSessionChannel.OnClose(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnClose(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
======================================================================

Changes

Configured DRM to use Foundation for mixed authentication (CSS Bridge)

Cause

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