EPMA Dimension Server Does Not Start - "Service cannot be started. System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary" (Doc ID 2011370.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.2.000 and later
Information in this document applies to any platform.

Symptoms

EPMA Dimension Server windows service will not start.

The Windows Event Viewer Application log shows the following:

Service cannot be started. Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Cannot log in to the Session Manager using the username SYSTEM. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
  at System.ThrowHelper.ThrowKeyNotFoundException()

Cause

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