OBIEE - Customer Experience Improvement Program causes a Managed Server and Admin Server to shutdown intermittently (Doc ID 2016081.1)

Last updated on MARCH 08, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 to 11.1.1.7.150120 [Release 11g]
Generic Windows

Symptoms

The Windows "Customer Experience Improvement Program" (CEIP) causes a Managed Server and AdminServer to shutdown intermittently.

Following errors are found in a Managed Server logs (i.e. bi_server1.log ) and Admin Server logs (AdminServer.log):

a) Managed Server log example:
=========================
####<time date> <Notice> <WebLogicServer> <OBIEE-PT01> <bi_server1> <Thread-1> <<WLS Kernel>> <> <0573011d46a68698:-91d91ee:14d3d5e1bea:-8000-00000000000056c5> <1431278719511> <BEA-000388> <JVM called WLS shutdown hook. The server will force shutdown now>

b) Admin Server log example:
=========================
####<time date> <Info> <Server> <OBIEE-PT01> <AdminServer> <[STANDBY] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <0573011d46a68698:74702f22:14d3d55869d:-8000-000000000000019d> <1431278719578> <BEA-002634> <The server "bi_server1" disconnected from this server.>
####<time date> <Info> <JMX> <OBIEE-PT01> <AdminServer> <[STANDBY] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <0573011d46a68698:74702f22:14d3d55869d:-8000-000000000000019e> <1431278719578> <BEA-149507> <JMX Connectivity has been discontinued with the managed server bi_server1.>
####<time date> <Notice> <WebLogicServer> <OBIEE-PT01> <AdminServer> <Thread-1> <<WLS Kernel>> <> <0573011d46a68698:74702f22:14d3d55869d:-8000-00000000000001a0> <1431278719703> <BEA-000388> <JVM called WLS shutdown hook. The server will force shutdown now>

c) Windows event log example:
=========================
The following message is seen in the Windows Event log during the shutdown of Managed Server and AdminServer event:
system event log: Information <date time> Microsoft-Windows-Winlogon 7002 (1102) User Logoff Notification for Customer Experience Improvement Program
application event log: Information <date time> Desktop Window Manager 9009 None The Desktop Window Manager has exited with code (0x40010004)

 

 

Cause

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