"Unresolved Column" Error In Service Executive & Service Manager Dashboards in OBIA 11.1.1.8.1 (Doc ID 2020539.1)

Last updated on AUGUST 09, 2016

Applies to:

Business Intelligence Applications Consumer - Version 11.1.1.8.1 and later
Information in this document applies to any platform.

Symptoms

There are a few reports under Services Dashboard  throwing an Unresolved Column error

  1. Service Manager - > Customer Satisfaction -> Most Satisfied Customers Report 
  2. Service Executive -> Financial Performance-> Revenue by Customer Satisfaction Level 
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 27005] Unresolved column: "Account"."Account Name". (HY000)
SQL Issued: {call NQSGetQueryColumnInfo('SELECT Account."Account Name" FROM "Service - CRM Customer Satisfaction"')}
SQL Issued: SELECT Account."Account Name" FROM "Service - CRM Customer Satisfaction"[[
File:ssview.cpp

Cause

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