OBIEE 11g - After Installation of Mobile Apps For OBIEE Receive "404" Internal Server Error When Clicking On Mobile App (Doc ID 2022459.1)

Last updated on JANUARY 30, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.140527 and later
Information in this document applies to any platform.

Symptoms

After Installing Mobile Apps for OBIEE - when clicking on Mobile App, you receive 404 internal server error.

 

The logs show the following errors:

WatchRuleType: Log
WatchRule: (SEVERITY = 'Error') AND ((MSGID = 'WL-101020') OR (MSGID = 'WL-101017') OR (MSGID = 'WL-000802') OR (MSGID = 'BEA-101020') OR (MSGID = 'BEA-101017') OR (MSGID = 'BEA-000802'))
WatchData: DATE = Jun 19, 2015 11:28:06 AM BST SERVER = bi_server1 MESSAGE = [ServletContext@533549732[app:bimad module:mobile path:/mobile spec-version:2.5 version:11.1.1]] Servlet failed with Exception
java.lang.NullPointerException

<Jun 19, 2015 11:21:31 AM BST> <Notice> <Diagnostics> <BEA-320068> <Watch 'UncheckedException' with severity 'Notice' on server 'bi_server1' has triggered at Jun 19, 2015 11:21:31 AM BST. Notification details:
WatchRuleType: Log
WatchRule: (SEVERITY = 'Error') AND ((MSGID = 'WL-101020') OR (MSGID = 'WL-101017') OR (MSGID = 'WL-000802') OR (MSGID = 'BEA-101020') OR (MSGID = 'BEA-101017') OR (MSGID = 'BEA-000802'))
WatchData: DATE = Jun 19, 2015 11:21:31 AM BST SERVER = bi_server1 MESSAGE = [ServletContext@533549732[app:bimad module:mobile path:/mobile spec-version:2.5 version:11.1.1]] Servlet failed with Exception
java.lang.NullPointerException
at oracle.xdo.servlet.ui.NLSUtils.getSSOLocale(NLSUtils.java:628)
at oracle.xdo.servlet.ui.NLSUtils.getCurrentLocale(NLSUtils.java:320)
at oracle.xdo.servlet.util.ThemeUtils.getMasterCSSURL(ThemeUtils.java:162)
at jsp_servlet.__restart._jspService(__restart.java:180)

javax.xml.ws.soap.SOAPFaultException: Access denied. Check "Access SOAP" privilege.
GlobalContext.initResources: Failed to retrieve saw login password

Cause

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