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Pre-Configuration Step For Foundation Services Fails In EPM System Configurator, "HsJavaService2 Has Stopped Working" Pop-Up Error Also Appears In Windows (Doc ID 2024059.1)

Last updated on AUGUST 11, 2021

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

You're running the EPM System Configurator following an installation of a new EPM environment.  You've selected to configure Foundation Services, but when the configuration completes, the Pre-Configuration step has failed.  Additionally, a Windows process error dialog appears, stating "HsJavaService2 has stopped working".

The configtool.log shows this error:

[2015-06-23T10:18:41.160-07:00] [EPMCFG] [TRACE] [EPMCFG-05020] [oracle.EPMCFG] [tid: 18] [ecid: 0000KsXRSDQ5mZ^5xVd9iW1LYPIx000002,0] [SRC_CLASS: com.hyperion.cis.ant.AntEngine] Error: {0}[[
D:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\preconfig\system\commonComponents.xml:547: Execute failed: java.io.IOException: Cannot run program "D:\Oracle\Middleware\EPMSystem11R1\common\VisualCRedistributable\10.0\vcredist_x86.exe" (in directory "D:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\preconfig\system"): CreateProcess error=740, The requested operation requires elevation

Cause

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In this Document
Symptoms
Cause
Solution


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