OBIEE 11g: Agents (iBots) With Large Attachments Fail With Error '[nQSError: 75009] Failed to send message. 5.2.3 Message exceeds maximum fixed size'

(Doc ID 2024135.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 10.1.3.4.2 [2405] and later
Information in this document applies to any platform.

Symptoms

You try to schedule Agens (iBots) with csv output of 9MB (if exported manually from Answers) but encounter the following error:

+++ ThreadID: 2f58 : 2015-04-13 15:04:10.247
  iBotID: /shared/_ibots/path/subpath/name
[nQSError: 75009] Failed to send message. #5.3.4 message size exceeds limit

+++ ThreadID: 2f58 : 2015-04-13 15:04:10.247
  iBotID: /shared/_ibots/path/subpath/name
  ...Trying SMTP Delivery loop again

+++ ThreadID: 2f58 : 2015-04-13 15:04:10.247
... Sleeping for 5 seconds.

+++ ThreadID: 2f58 : 2015-04-13 15:04:18.856
  iBotID: /shared/_ibots/path/subpath/name
[nQSError: 75009] Failed to send message. #5.3.4 message size exceeds limit

+++ ThreadID: 2f58 : 2015-04-13 15:04:18.856
  iBotID: /shared/_ibots/path/subpath/name
  ...Trying SMTP Delivery loop again

+++ ThreadID: 2f58 : 2015-04-13 15:04:18.856
... Sleeping for 8 seconds.

or

[nQSError: 75009] Failed to send message. 5.2.3 Message exceeds maximum fixed size (35947612)    AgentID: /shared/path1/subpath/name
  ...Trying SMTP Delivery loop again.....



Cause

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