Unable to Run the Database Refresh from Planning, "Error Verify that Hyperion Essbase is running and check your network connections" (Doc ID 2028558.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion Planning - Version 11.1.2.1.600 to 11.1.2.2.502 [Release 11.1]
Information in this document applies to any platform.

Symptoms

On : 11.1.2.1.600 version,

Unable to refresh the Planning application from Planning Interface , see the following error.

"Verify that Hyperion Essbase is running and check your network connections."
Also, Attempting to connect from EAS console to the Application does not show the PlanTypes( Databases ) under the Application node.


The issue can be reproduced with the following steps:
1. Login to Planning Application
2. Refresh the Database from Planning.
3. See the error
"Verify that Hyperion Essbase is running and check your network connections."

Cause

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