Hyperion Planning Unable to Install Patch 20675028 (Shared Services 11.1.2.3.700) Due To Conflict With 17735854 17314566 (Doc ID 2032639.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Hyperion Planning - Version 11.1.2.3.500 and later
Information in this document applies to any platform.

Symptoms

When attempting to install patch 20675028, Patch Set Update 11.1.2.3.700 for Oracle Hyperion Shared Services it fails with the following message:

Patch [ 20675028 ] conflict with patch(es) [ 17735854 17314566 ] in the Oracle Home.

To resolve patch conflicts please contact Oracle Support Services.
If you continue, patch(es) [ 17735854 17314566 ] will be rolled back and the new Patch [ 20675028 ] will be installed.

Do you want to proceed? [y|n]


After selecting y, the patching process appears to have hung whilst attempting to perform the rollback.

When trying to roll back manually the following message is displayed:
OPatch will not roll back patch(es) "17735854" until you have rolled back dependent patch(es) "18672071,17529887".

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms