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FMW Control is Slow, Targets are Down and Access to DMS Returns 500 Internal Server Error (Doc ID 2043042.1)

Last updated on JANUARY 15, 2017

Applies to:

Oracle Fusion Middleware - Version to [Release Oracle11g]
Enterprise Manager for Fusion Middleware - Version to
Business Intelligence Server Enterprise Edition - Version to [Release 11g]
Information in this document applies to any platform.


You may be seeing FMWC EM console targets down or slow response times when accessing /em and navigating through FMW Control. You may attempt to access DMS to troubleshoot that issue, or you may be following the following guide to access DMS directly:

Fusion Middleware Performance and Tuning Guide


5.4.1 Viewing Metrics Using the Spy Servlet 

Either way you find this issue, the results are the same, when accessing DMS via you get the following error:

URL returns 500 Internal Server error

It has been confirmed that WLS, JDK, and FMW products are all installed in a certified manner between versions and all system requirements met. It is known for an unexpected JDK version or lack of system resources to cause similar issues.  In this case, a review of the "bi_server1.log" (with an OBIEE installation) provided the following error stack leading to an issue with the DMS component:

<Error> <HTTP> <hostname> <bi_server1> <[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <a20b44d6996c76ae:-aca9d0d:14ed02c0faa:-8000-00000000000fa77d> <1438894721671> <BEA-101020> <[ServletContext@1080164538[app:DMS Application module:dms.war path:/dms spec-version:2.5 version:]] Servlet failed with Exception
       at java.util.AbstractMap$SimpleImmutableEntry.setValue(
       at oracle.dms.table.SchemaSupport.clone(
       at oracle.dms.table.SchemaSupport.clone(
       at oracle.dms.table.TableSupport.copyFromNoRows(
       at oracle.dms.table.TableSupport._copyFrom(
       at oracle.dms.table.TableSupport.clone(


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