OBIA 11g How Do You Enable Oracle Contact Center Telephony Analytics with BI Apps Using ODI (Doc ID 2055508.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Applications Consumer - Version 11.1.1.9.2 and later
Information in this document applies to any platform.

Goal

How do you enable Contact Center and Telephony Analytics offering via BI Apps with ODI? You have found Service Analytics when enabling offerings but no Contact Center Telephony Analytics.  This is available in BI Apps 7.9.6.4 rpd
 

Solution

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