OBIEE 11g - Analytics Menu (Home, Catalog, New) Not Present InInternet Explorer (IE) 9 Or IE 11 (Doc ID 2058440.1)

Last updated on FEBRUARY 11, 2019

Applies to:

Symptoms

• Menu not present in MS Internet Explorer 9 or 11.
• In the Home Page and in the search field ALL is selected.
  • After selecting a report and then searching, the Home, Catalog, New, Open, etc menus are no longer there.
• This occurs in Internet Explorer version 9 or 11. Works fine in Chrome and Firefox.
• The following error appears in the bipublisher log:

javax.xml.ws.soap.SOAPFaultException: Path not found (/users/xxxxxxxx/_temp)
at com.siebel.analytics.web.jaxwsutils.DirectSoapCaller.invokeSoapMethod(DirectSoapCaller.java:222)
at com.siebel.analytics.web.jaxwsutils.SAWSOAPTcpConnector.invokeSoapMethod(SAWSOAPTcpConnector.java:77)
at com.siebel.analytics.web.jaxwsutils.SOAPInterfaceProxy.invoke(SOAPInterfaceProxy.java:206)
at com.sun.proxy.$Proxy296.getSubItems(Unknown Source)
at oracle.xdo.service.report.saw.wrapper.v7.AbstractSawCatalogServiceImpl.getSubItems(AbstractSawCatalogServiceImpl.java:456)
... 10 more

• Saw log shows:

[ERROR:31] [] [saw.connectionPool.getConnection] [ecid: <ECID>] [tid: <TID>] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password.
(08004)[[
File:connection.cpp
Line:471
Location:
saw.connectionPool.getConnection
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
]]

• The issue can be reproduced at will with the following steps:
  1. Log into Analytics.
  2. Attempt to access Home, Catalog, New, Open, etc menus
  3. These fields are missing.

Changes

Cause

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