User getting a "Signing In" page or bad javascript resources getting loaded at login to BIEE (Doc ID 2063038.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.140715 and later
Information in this document applies to any platform.

Symptoms

User sees a "Signing In" page or bad javascript resources getting loaded after initial login to the BIEE or if user has been in the system for various amounts of time. Looking at the source for the javascript files in the Chrome or Firefox developer tools, shows that the contents of some resource files contain the HTML for the "Signing In" page instead of the proper Javascript. The user refreshes the page by hitting CTRL-Refresh and this fixes the javascript files and allows them to function for a while before it occurs again. There appears to be no consistent flow that causes this issue, it seams to occur at various random times.

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms