Smartview Performance Issue with Import of Financial Reporting (FR) Reports. Occasional Error: "ERROR ACCESSING IMPORT DATA" (Doc ID 2064546.1)

Last updated on MARCH 20, 2017

Applies to:

Hyperion BI+ - Version 11.1.2.3.700 to 11.1.2.3.700 [Release 11.1]
Information in this document applies to any platform.

* Smartview 11.2.5.410
* Smartview 11.2.5.510

Symptoms

When attempting to import a Financial Reporting report from Smartview, the process takes an extremely long time to complete.

Occasionally, the following error occurs.  

ERROR
-----------------------
Error accessing import data

SmartViewLogs.log file shows the following error message.

[[The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout).]]
 
This same report has no performance issue in Workspace as HTML or PDF

Changes

Recent upgrade from 11.1.2.3.0 to 11.1.2.3.500 to 11.1.2.3.700

Cause

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