Smartview Performance Issue with Import of Financial Reporting (FR) Reports. Occasional Error: "ERROR ACCESSING IMPORT DATA"
(Doc ID 2064546.1)
Last updated on FEBRUARY 03, 2019
Applies to:Hyperion BI+ - Version 22.214.171.124.700 to 126.96.36.199.700 [Release 11.1]
Information in this document applies to any platform.
* Smartview 188.8.131.520
* Smartview 184.108.40.2060
When attempting to import a Financial Reporting report from Smartview, the process takes an extremely long time to complete.
Occasionally, the following error occurs.
Error accessing import data
SmartViewLogs.log file shows the following error message.
[[The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout).]]
This same report has no performance issue in Workspace as HTML or PDF
Recent upgrade from 220.127.116.11.0 to 18.104.22.168.500 to 22.214.171.124.700
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