My Oracle Support Banner

Smartview Performance Issue with Import of Financial Reporting (FR) Reports. Occasional Error: "ERROR ACCESSING IMPORT DATA" (Doc ID 2064546.1)

Last updated on JUNE 25, 2018

Applies to:

Hyperion BI+ - Version to [Release 11.1]
Information in this document applies to any platform.

* Smartview
* Smartview


When attempting to import a Financial Reporting report from Smartview, the process takes an extremely long time to complete.

Occasionally, the following error occurs.  

Error accessing import data

SmartViewLogs.log file shows the following error message.

[[The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout).]]
This same report has no performance issue in Workspace as HTML or PDF


Recent upgrade from to to


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.