Smartview Performance Issue with Import of Financial Reporting (FR) Reports. Occasional Error: "ERROR ACCESSING IMPORT DATA"
(Doc ID 2064546.1)
Last updated on JANUARY 14, 2020
Applies to:Hyperion BI+ - Version 220.127.116.11.700 to 18.104.22.168.700 [Release 11.1]
Information in this document applies to any platform.
* Smartview 22.214.171.1240
* Smartview 126.96.36.1990
When attempting to import a Financial Reporting report from Smartview, the process takes an extremely long time to complete.
Occasionally, the following error occurs.
Error accessing import data
SmartViewLogs.log file shows the following error message.
[[The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout).]]
This same report has no performance issue in Workspace as HTML or PDF
Recent upgrade from 188.8.131.52.0 to 184.108.40.206.500 to 220.127.116.11.700
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