OBIEE 11g: The Presentation Service Is Down After Upgradation Of OBIEE 10g To 11g

(Doc ID 2070830.1)

Last updated on MAY 19, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version to [Release 11g]
Information in this document applies to any platform.


After upgrading the OBIEE 10g to 11g in AIX server, cannot access the analytics since the presentation service is down. Its giving the error below in the catalog upgrade file :

Failed while migrating catalog users,groups and ACLs. Reason: Upgrade Accounts failed"
Error retrieving user/group data from Oracle BI Server's User Population API.
Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 43113] Message returned from OBIS.
An error message was received from the BI Security Service: SecurityService::executeIdentity store provider error (HY000)
SQL Issued: {call NQSSearchIdentities('USERS','NAME=.....')}]]



The OBIEE was upgraded from 10g to 11g and patch was applied.


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