OBIEE 11g - 'Authentication error' & 'Failed to retrieve saw login password' Errors When Starting BI Publisher Service And The BISystemUser Is Out Of Synch in FMW Control (EM) and Web Logic Admin Console (Doc ID 2076595.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.150120 and later
Information in this document applies to any platform.

Symptoms

The following error is seen at BI Publisher startup :

[2015-11-10T17:33:31.523+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 1] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,0] [APP: bipublisher#11.1.1] unable to retrieve sudo session id [username: BISystemUser]
[2015-11-10T17:33:31.529+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 1] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,0] [APP: bipublisher#11.1.1] java.rmi.RemoteException: name: BISystemUser; Authentication error. An error occurred during authentication. Try again later or contact your system administrator.; nested exception is: [[
javax.xml.ws.soap.SOAPFaultException: Authentication error. An error occurred during authentication. Try again later or contact your system administrator.
at oracle.xdo.service.report.saw.wrapper.v7.AbstractSawSessionService.logonex(AbstractSawSessionService.java:74)

[2015-11-10T17:33:42.855+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] unable to retrieve sudo session id [username: BISystemUser]
[2015-11-10T17:33:43.098+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] java.rmi.RemoteException: name: BISystemUser; Authentication error. An error occurred during authentication. Try again later or contact your system administrator.; nested exception is: [[
javax.xml.ws.soap.SOAPFaultException: Authentication error. An error occurred during authentication. Try again later or contact your system administrator.
at oracle.xdo.service.report.saw.wrapper.v7.AbstractSawSessionService.logonex(AbstractSawSessionService.java:74)

[2015-11-10T17:33:43.127+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] GlobalContext.getSudoSessionId: [class java.rmi.RemoteException: name: BISystemUser; Authentication error. An error occurred during authentication. Try again later or contact your system administrator.; nested exception is: [[
javax.xml.ws.soap.SOAPFaultException: Authentication error. An error occurred during authentication. Try again later or contact your system administrator.]
]]
[2015-11-10T17:33:43.128+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] GlobalContext.initResources: Failed to retrieve saw login password
[2015-11-10T17:33:43.128+00:00] [bi_server1] [NOTIFICATION:16] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] Shutting down biee soap factory...oracle.xdo.service.report.saw.tcp.BieeSoapFactory@a1e0a1e
[2015-11-10T17:33:43.131+00:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 5] [userId: ] [ecid: 0000L3mSp0^5Eg15zv^AyW1MGYb3000001,1:29078] [APP: bipublisher#11.1.1] javax.servlet.ServletException: java.lang.RuntimeException: oracle.xdo.servlet.CreateException: Failed to retrieve saw login password[[

Cause

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