Logging on to the DRM Web Client Results in: DRM-12068: Connection to Shared Services could not be established (Doc ID 2082712.1)

Last updated on MARCH 08, 2017

Applies to:

Hyperion Data Relationship Management - Version 11.1.2.4.320 and later
Information in this document applies to any platform.

Symptoms

1. When logging on to the DRM web or batch clients as a user defined as 'CSS (External)' in DRM the following error is seen:

DRM-12068: Connection to Shared Services could not be established

2. Internal DRM users can log on as normal though.
3. The same user can authenticate successfully with shared services (e.g. by logging on to workspace).

Changes

This may be the first time that an external user has tried logging on to DRM after shared services authentication has been configured in the DRM console.

Cause

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